This Privacy Policy explains how rm88 collects, uses, stores, and protects the personal data of players and visitors across Malaysia. We are committed to handling your information transparently and responsibly.
This Privacy Policy was last updated on 11 June 2026 and applies to all personal data processed in connection with your use of the rm88 Platform at rm88.vu, including the website, mobile interface, and any associated services. By using rm88, you acknowledge and consent to the data practices described herein.
All data transmitted between your device and rm88 servers is protected by industry-standard SSL encryption — the same technology used by Malaysian banks and financial institutions.
rm88 does not sell, rent, or trade your personal information to third-party marketers. Data shared with service providers is strictly for operational purposes under binding confidentiality obligations.
You have the right to access, correct, or request deletion of your personal data held by rm88. Submit any data rights request to our support team — we aim to respond within 30 days.
Personal data is stored on secured servers with strict access controls. Only authorised rm88 personnel with a demonstrated operational need may access identifiable player records.
rm88 retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable regulatory obligations, after which data is securely deleted or anonymised.
In the event of a data breach that presents a risk to your rights or freedoms, rm88 will notify affected players via registered email as promptly as circumstances and regulatory obligations permit.
rm88 ("we", "us", "our") operates the online casino and sports betting platform accessible at rm88.vu (the "Platform"). We are committed to protecting the privacy and personal data of every player and visitor who interacts with the rm88 Platform.
This Privacy Policy describes the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, and the rights available to you as a data subject. This Policy applies to all individuals who access or use the rm88 Platform, including registered Members, prospective players, and general visitors from across Malaysia — whether you're based in Kuala Lumpur, Penang, Johor Bahru, Kota Kinabalu, or anywhere else in the country.
This Privacy Policy is to be read alongside rm88's Terms & Conditions, which govern your overall use of the Platform and are incorporated herein by reference.
rm88 collects the following categories of personal data:
2.1 Identity Data — Full name, date of birth, national identification number (e.g., MyKad number or passport number), nationality, and copies of identity documents submitted for KYC verification purposes.
2.2 Contact Data — Email address, Malaysian mobile phone number, and residential address. This information is provided by you during registration and may be updated from your Account settings.
2.3 Financial Data — Payment method details (e.g., bank account numbers, Touch n Go eWallet identifiers, Boost wallet details, GrabPay accounts), transaction records including deposits and withdrawals, and account balance history. rm88 does not store full payment card numbers where card payment methods are used — tokenisation is applied.
2.4 Account Activity Data — Login timestamps, session durations, games played, wagers placed, bet outcomes, bonus redemptions, and promotional participation records.
2.5 Technical Data — IP address, device type and operating system, browser type and version, screen resolution, referral URL, and geolocation data (country/city level) derived from your IP address.
2.6 Communications Data — Records of communications between you and rm88's customer support team, including live chat transcripts and email correspondence.
2.7 Responsible Gaming Data — Records of any responsible gaming tools activated on your Account, including deposit limits, cooling-off periods, and self-exclusion requests.
rm88 collects personal data through the following means:
rm88 processes personal data for the following purposes:
rm88 processes personal data on the following legal bases:
rm88 does not sell your personal data. We may share personal data with the following categories of recipients, strictly for the purposes described in this Policy:
All third-party recipients are required to maintain the confidentiality of data received and to use it only for the specified purpose. Where third parties act as data processors on behalf of rm88, they do so under written agreements that impose appropriate technical and organisational security measures.
rm88 may transfer personal data to recipients located outside Malaysia, including to the jurisdiction in which rm88's gaming licence is held and to server infrastructure locations. Where such transfers occur, rm88 ensures that appropriate safeguards are in place — including standard contractual clauses or adequacy determinations — to protect your data to a standard equivalent to that required under applicable Malaysian data protection law.
rm88 uses cookies and similar tracking technologies on the Platform for the following purposes:
You may manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to log in and use the Platform. rm88 does not use third-party advertising cookies or behavioural tracking cookies for purposes unrelated to the Platform's own services.
rm88 retains personal data for the following periods:
Upon expiry of applicable retention periods, personal data is securely and permanently deleted or irreversibly anonymised.
Subject to applicable law, you have the following rights in respect of your personal data held by rm88:
To exercise any of the above rights, contact rm88's support team via live chat or email at [email protected]. We will respond within 30 calendar days. Identity verification will be required before processing data subject requests to protect against unauthorised disclosure.
The rm88 Platform is strictly intended for individuals aged 21 years or older. rm88 does not knowingly collect personal data from persons under the age of 21. If rm88 discovers that it has inadvertently collected data from an underage individual, such data will be promptly deleted and the associated Account will be permanently closed.
If you believe that a person under the age of 21 has created an rm88 Account, please notify us immediately at [email protected] with the relevant details.
rm88 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While rm88 employs industry-standard security practices, no system is immune to all threats. Players are reminded to maintain strong, unique passwords for their rm88 Accounts and to enable two-factor authentication from their Account security settings.
The rm88 Platform does not include links to third-party websites for marketing or informational purposes beyond those necessary for operational functionality. In the event that any such link exists, rm88 is not responsible for the privacy practices of third-party websites and recommends reviewing the privacy policies of any external sites you visit. This Privacy Policy applies exclusively to the rm88 Platform at rm88.vu.
rm88 reserves the right to update or amend this Privacy Policy at any time. Material changes — meaning changes that affect how we use your data in a way that is less protective of your privacy than previously described — will be notified to you via your registered email address at least 14 days before taking effect.
The "Last Updated" date displayed at the top of this page reflects the date of the most recent revision. Continued use of the rm88 Platform after the effective date of any change constitutes your acceptance of the updated Privacy Policy.
We recommend reviewing this Privacy Policy periodically to stay informed about how rm88 is protecting your information. Archived versions of prior Privacy Policies are available upon request from rm88 support.
If you have questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy concern, please contact rm88 through the following channels:
When submitting a privacy-related request, please include your registered username or email address and a clear description of your request or concern to enable efficient handling by our team.
Our support team is available 24/7 to assist with privacy queries, data rights requests, and account security. Log in to access live chat instantly. 🔞 21+ only.
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